Refund policy

Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused and in the same condition that you received it, with all original components and packaging. You’ll also need your receipt or proof of purchase.

To request a return, please contact us at support@zuttliving.com before sending your item back. Items returned without first requesting a return will not be accepted.

For returns due to a change of mind, ordering the wrong item, or other reasons not related to a product defect or fulfillment error, the customer is responsible for return shipping costs. Return shipping costs are non-refundable.

If your return is accepted, we will provide instructions on how and where to send your package.

You can always contact us with any return questions at support@zuttliving.com.

Damages and Issues
Please inspect your order upon delivery and contact us as soon as possible if your item arrives defective or damaged, or if you receive the wrong item, so we can evaluate the issue and make it right. If the issue is our responsibility, you will not be responsible for the associated return or replacement shipping costs.

Exceptions and Non-Returnable Items
We cannot accept returns on items that have been used, damaged after delivery, or returned without all original components and packaging.

Gift cards are non-returnable.

Replacements and Exchanges
If an item arrives damaged, defective, or incorrect, please contact us at support@zuttliving.com. Depending on the issue and availability, we may be able to send a replacement for the affected item or component rather than requiring the entire set to be returned.

For other exchanges, please contact us and we'll be happy to discuss the available options.

Refunds
We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved. If approved, the refund will automatically be issued to your original payment method within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at support@zuttliving.com.