Shipping policy
Shipping Policy
We offer free standard shipping to the contiguous United States. Additional shipping charges apply to Alaska, Hawaii, and U.S. territories as outlined below.
Order Processing
Orders are typically processed within 3–5 business days. Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Delivery Times
Delivery times vary depending on the destination and carrier. Estimated delivery dates provided at checkout or by the carrier are estimates and are not guaranteed.
Please note that processing and delivery times may be longer during holidays, peak periods, or due to circumstances outside our control.
Shipping Costs
Standard shipping to the contiguous United States is free.
Orders shipping to Alaska and Hawaii are subject to an additional $10 shipping fee.
Orders shipping to U.S. territories are subject to an additional shipping fee based on the destination. The applicable shipping charge will be displayed at checkout.
Any expedited or additional shipping options, if available, and their associated costs will also be displayed at checkout.
Tracking Your Order
Once your order has shipped, tracking information will be sent to the email address provided with your order. Please allow some time for tracking information to update after the carrier receives your package.
Incorrect Shipping Addresses
Please make sure your shipping address is complete and accurate before placing your order. If you notice an error after placing your order, contact us at support@zuttliving.com as soon as possible.
We cannot guarantee that an address can be changed once an order has been processed or shipped. Additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility.
Delayed or Lost Packages
Carrier delays can occasionally occur after an order has shipped. If your tracking information shows an unusual delay or you believe your package may be lost, please contact us at support@zuttliving.com and we'll be happy to help.
Damaged Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible. Please refer to our Return & Refund Policy for more information about damaged items and replacements.
International Shipping
International shipping availability and rates vary by destination. Available shipping options and applicable shipping charges will be displayed at checkout.
Please note that international orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are not included in the product price or shipping charge and are the customer's responsibility unless otherwise indicated at checkout.
Questions
If you have any questions about shipping or your order, please contact us at support@zuttliving.com.